Frequently Asked Questions

Everything you need to know about Shipflo for US to Africa freight forwarding

Getting Started

Shipflo is the ONLY platform with container pre-input scanning - you enter the container number BEFORE scanning begins, eliminating 90% of mislabeling errors. We're also purpose-built for US to Africa shipping routes, not generic international shipping.

Scanner & Operations

Integrations

Pricing & Plans

Shipping & Tracking

Support & Security

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help.

Frequently Asked Questions

Getting Started

What makes Shipflo different from other freight forwarding software?

How quickly can I get started?

Do I need special hardware?

Scanner & Operations

How does the container pre-input scanner work?

What if my warehouse has no internet connection?

Can multiple people scan into the same container?

Integrations

Does Shipflo integrate with QuickBooks?

How do WhatsApp notifications work?

What about Firebase and email notifications?

Pricing & Plans

What's included in the free trial?

Which plan is right for me?

Can I upgrade or downgrade anytime?

Are there any hidden fees?

Shipping & Tracking

Which African countries do you support?

How does real-time tracking work?

Can customers track their own shipments?

Support & Security

What kind of support do you provide?

Is my data secure?

What happens if I cancel?

Still Have Questions?